Ecome Help Center

EFW / FragilePAK (LTL carrier for large or heavy items) The shipping carrier will contact you prior to any delivery attempts. If you selected To-the-Door delivery, there is no need to be present at the time of delivery, and no signature is required. UPS / FedEx For items that require a signature upon delivery, UPS™/FedEx® will make up to three delivery attempts, depending on the service level used. The driver will leave a delivery notice for each attempt with additional information. The package will be returned to the sender/shipper if delivery is unsuccessful after the third attempt or if you don’t pick up from a pickup location within a specific time.

Ecome.shop only accepts one credit card payment per order.

Your billing name must match the actual name on your credit card for legal authorization to charge your credit card. Spouses or other individuals who indicate they have been given 'verbal' authorization to use your card aren't able to provide sufficient legal authorization, as they are not the valid cardholder. In the event you call Ecome.shio Guest Services for help placing an order, we must speak with the cardholder to apply a payment method at checkout.

To return your items to Ecome, you’ll need to print a return shipping label. Because Ecome orders are sometimes split into multiple shipments, you may be prompted to print multiple return labels. Multiple items may be placed in the same packaging if they appear on the same shipping label.

For help with your missing item, please contact ecome.shop Guest Services at +1 612 567 0094

We’ll email updates as we process your order, including carrier tracking details for shipped orders. You can also check the status of an order at any time in order details. Tracking information can take up to 24 hours to appear after your item ships. Always check your email and your junk mail.

If your order status indicates Delivered but you can’t locate the package, it’s possible the carrier marked it delivered by accident. Carriers typically resolve this error within a day or two. Meanwhile, we recommend you check around the property, or and with your neighbors, or your building manager.

Upon tracking your order, your order status may indicate one of the following: Damaged in transit Damage reported Attempt - contact refused shipment Contact/consignee refused shipment at pre-call If your order status indicates damage during shipment or the shipper has stopped delivery, call Ecome.shop Guest Services at 1 (612) 567-0094 for help with return or replacement options.

If our online return center has declined a return for any reason, you'll receive an email from us. A return may be declined for one of the following reasons: Your return was outside of the return window. The item appears worn or used. The item was opened. The item was non-returnable or non-returnable if opened. The online return center wasn't able to locate the order number or other information needed to process the return. The item is not a ecome.shop item.

We may issue your refund before we receive your returned item. If we inspect the item and it’s not eligible based on our return policy, we may charge your card for the refund we’ve already issued to you. Ecome doesn’t keep unexpected or ineligible (used, damaged, etc.) items sent to us. When able, we’ll donate or recycle them. If you’ve sent something to Ecome and want it back, contact us. We can’t guarantee we’ll be able to find and send back your item. We also can't compensate you for unexpected or ineligible items returned to Ecome.

Ecome Return Policy Most unopened items sold by Ecome in new condition and returned within 90 days will receive a refund or exchange. The return window for items sold on Ecome.shop begins once the order has been invoiced. Invoicing happens when any part of the order is shipped, delivered by a Shipt shopper or made ready for pick up. Some items sold by Ecome have a modified return policy noted on the receipt, packing slip, Ecome policy board (refund exceptions), Ecome.shop or in the item description. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.

We’ll send you a shipping confirmation email with carrier tracking details and an estimated delivery date. You can also get shipping notifications in your Email. To enable phone notifications make sure they’re turned on for both your mobile notifications and email notification. If a delivery is behind schedule due to issues like weather, transportation or inventory issues, we’ll send you an email with the new estimated delivery date.

Shipping charges may be refunded depending on the reason for your refund. If your shipping charges aren't refunded, please call Ecome Guest Services at +1 612 567 0094 to determine if you're eligible for a refund. You may not be refunded for shipping charges if: Your return was declined by our Online Return Center. Your return was not due to an error by Ecome. If you placed an order and haven’t received it yet, you can refuse your order when the shipper delivers your package. When we receive the returned items, we’ll credit your account for the price of the items and any shipping costs.

Adding a payment method to an order may result in an authorization hold on the method of payment equaling the order total, even if the order wasn't submitted. Authorization holds can be extended up to 365 days on a PayPal® account, renewing every 30 days, unless the order is canceled. If you haven't placed an order and still have an authorization hold, check if you have a pending cart open on Ecome.shop. Removing the items or the PayPal information will remove the authorization hold. PayPal isn't able to cancel a pending charge.

You can return your damaged or defective item to any Ecome store for a full refund with no stocking fees. If you wish to send your damaged or defective item back for a refund, please contact ecome.shop . They will help to schedule a pickup for the damaged or defective item. Refunds will be issued to the original form of payment.

A pending authorization will appear on your online statement when the order is placed online. Items will be charged or posted when they are picked and placed on hold for Drive Up or Order Pickup, picked by your shopper for Same Day Delivery (Shopped by Shipt) or when they are shipped, so the order total may be split across multiple charges as they are picked or shipped.